At Nora Beats, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may be eligible for a return or refund under the conditions outlined below.

1. Eligibility for Returns

  • Returns are accepted within 7 or 14 days of delivery.
  • Items must be unused, in original condition, and returned with all packaging, accessories, and proof of purchase.
  • Certain items (e.g., custom orders, opened software, or clearance products) may not be eligible for return.

2. Return Process

  • To request a return, email us at [email protected] with your order details and reason for return.
  • Once your request is approved, our support team will guide you on how to return the product.
  • Customers are responsible for return shipping costs unless the item received was defective or incorrect.

3. Refunds

Since we only accept Cash on Delivery (COD) payments, refunds will be handled as follows:

  • Refunds cannot be given in cash at the time of return.
  • Refunds will be issued either:
    • Bank transfer (you must provide valid bank account details), or
    • Store credit / discount voucher for future purchases.
  • Refunds will be processed within 3 business days after the returned item is inspected and approved.

4. Exchanges

  • If an item is defective, damaged, or incorrect, you may request an exchange instead of a refund.
  • Exchanges are subject to stock availability.

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Used, damaged, or altered products.
  • Items without original packaging or proof of purchase.
  • Custom or clearance items marked as “Final Sale.”

6. Order Cancellations

  • Orders may be cancelled before shipment by contacting us at [email protected].
  • Once an order has been dispatched, it cannot be cancelled, but it may be eligible for return under this policy.

📩 For all return or refund requests, please contact:
[email protected]